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May 11 2021

Restricted Application removed projects from T2842: Cannot Fire Salvage Turrets: Waiting on Author, Issue Navigation.

Waiting for feedback for a long time now.
Cleanup -> Closed

May 11 2021, 3:05 PM · Starmade, Support
Restricted Application removed projects from T2893: [Test ser bug] Shipyard > load design > "Unable to unload design": Waiting on Author, Issue Navigation.

Waiting for feedback for a long time now.
Cleanup -> Closed

May 11 2021, 3:05 PM · Starmade, Support
AndyP edited the content of Support: General.
May 11 2021, 2:36 PM · Support
AndyP edited the content of Support: Registry.
May 11 2021, 2:36 PM · Support
AndyP edited the content of Support: Game.
May 11 2021, 2:35 PM · Support
AndyP edited the content of Schine Support Center.
May 11 2021, 2:35 PM · Support

Apr 27 2020

AndyP added a comment to How do I change my registry password?.

The FAQ is meant for the registry password.
Here: https://registry.star-made.org/profile/edit

Apr 27 2020, 11:07 AM · Support
5ilence added a comment to How do I change my registry password?.

I dont have this menu under my account. I have:

  • profile
  • settings
  • manage
Apr 27 2020, 11:02 AM · Support

Jan 22 2019

AndyP removed a project from T2333: NullPointerException being spammed in server console: RC-Report.
Jan 22 2019, 4:32 PM · Starmade, Support
AndyP moved T2953: Stabilizer Arrow's in "F6" screenshots from Backlog / Unclassed to Alpha on the GUI/HUD board.
Jan 22 2019, 9:26 AM · GUI/HUD, Game Development, Starmade, Support
Restricted Application added a project to T2953: Stabilizer Arrow's in "F6" screenshots: GUI/HUD.
Jan 22 2019, 9:24 AM · GUI/HUD, Game Development, Starmade, Support
Restricted Application removed a project from T2953: Stabilizer Arrow's in "F6" screenshots: GUI/HUD.
Jan 22 2019, 9:23 AM · GUI/HUD, Game Development, Starmade, Support
AndyP moved T2953: Stabilizer Arrow's in "F6" screenshots from Unclassed to Issue affecting current release on the Starmade board.
Jan 22 2019, 9:22 AM · GUI/HUD, Game Development, Starmade, Support
AndyP changed the status of T2953: Stabilizer Arrow's in "F6" screenshots from Open to In Queue.

Indeed, this stabilizer arrow is sitting around in build mode and on screenshots on any entity type.

Jan 22 2019, 9:22 AM · GUI/HUD, Game Development, Starmade, Support
Restricted Application added projects to T2953: Stabilizer Arrow's in "F6" screenshots: Issue Navigation, Starmade.
Jan 22 2019, 9:21 AM · GUI/HUD, Game Development, Starmade, Support
AndyP changed the status of T2893: [Test ser bug] Shipyard > load design > "Unable to unload design" from Open to Feedback.
Jan 22 2019, 9:04 AM · Starmade, Support
Restricted Application changed the status of T2893: [Test ser bug] Shipyard > load design > "Unable to unload design" from Feedback to Open.
Jan 22 2019, 9:04 AM · Starmade, Support
AndyP changed the status of T2893: [Test ser bug] Shipyard > load design > "Unable to unload design" from Open to Feedback.

Problem was fixed a few builds ago, I assume this can be closed then?

Jan 22 2019, 9:04 AM · Starmade, Support

Apr 18 2018

Fays created T2953: Stabilizer Arrow's in "F6" screenshots.
Apr 18 2018, 5:50 PM · GUI/HUD, Game Development, Starmade, Support

Feb 23 2018

decurr added a comment to T2882: Saving to blueprint is incomplete.

Tried to go back in and try again with an export, but it seems the universe has now become corrupted and is unable to load. That could be why it wasn't working. Started a new universe and built the same thing again, this time it does export and admin loads fully complete. Sorry for the false bug report. I've never had a universe fail before.

Feb 23 2018, 1:58 AM · Customer responded, Starmade, Issue Navigation, Support

Feb 21 2018

Restricted Application changed the status of T2882: Saving to blueprint is incomplete from Feedback to Open.

I believe it's the same issue Crusade is having here
https://i.imgur.com/KrUMmNh.jpg
https://i.imgur.com/37YRRyX.png

Feb 21 2018, 8:36 AM · Customer responded, Starmade, Issue Navigation, Support
Fuddyduddy003 added a comment to T2893: [Test ser bug] Shipyard > load design > "Unable to unload design".

I am not sure what means about shipyard broken. My ship is in 100% loaded situation, but I just can't build it or unload it then start a new one.

Feb 21 2018, 12:57 AM · Starmade, Support

Feb 20 2018

SmilingDemon changed the status of T2842: Cannot Fire Salvage Turrets from Open to Feedback.
Feb 20 2018, 7:35 PM · Starmade, Support
SmilingDemon moved T2842: Cannot Fire Salvage Turrets from New / Unconfirmed to Feedback on the Issue Navigation board.
Feb 20 2018, 7:35 PM · Starmade, Support
SmilingDemon added a comment to T2842: Cannot Fire Salvage Turrets.

is there a storage attached to the salvager ?
and you wouldnt be able to transfer the salvaged blocks through the turret docks anyways
(or has that being changed ?)

Feb 20 2018, 7:35 PM · Starmade, Support
SmilingDemon claimed T2842: Cannot Fire Salvage Turrets.
Feb 20 2018, 7:33 PM · Starmade, Support
SmilingDemon added a comment to T2893: [Test ser bug] Shipyard > load design > "Unable to unload design".

Ship yards are broken

Feb 20 2018, 7:29 PM · Starmade, Support
SmilingDemon changed the status of T2882: Saving to blueprint is incomplete from Open to Feedback.
Feb 20 2018, 9:08 AM · Customer responded, Starmade, Issue Navigation, Support
SmilingDemon moved T2882: Saving to blueprint is incomplete from New / Unconfirmed to Feedback on the Issue Navigation board.
Feb 20 2018, 9:07 AM · Customer responded, Starmade, Issue Navigation, Support
SmilingDemon claimed T2882: Saving to blueprint is incomplete.

-Feedback-
add the blueprint in question and a screenshot on how it should look like for comparison

Feb 20 2018, 9:07 AM · Customer responded, Starmade, Issue Navigation, Support
33Cav added a comment to T2882: Saving to blueprint is incomplete.

[ver 0.200.334] I am unable to reproduce in Singleplayer or Multiplayer. Saving with Save Blueprint and spawning using Admin Load both work fine for me. Even saving to local from multiplayer and uploading the blueprint from local work with no issues.

Feb 20 2018, 7:16 AM · Customer responded, Starmade, Issue Navigation, Support
Restricted Application changed the status of T2893: [Test ser bug] Shipyard > load design > "Unable to unload design" from Feedback to Open.

Yes, this happens in test server. My station is near at -2,23,22. Next to UA2's home base.

Feb 20 2018, 1:02 AM · Starmade, Support

Feb 19 2018

Restricted Application added projects to T2842: Cannot Fire Salvage Turrets: Issue Navigation, Starmade.
Feb 19 2018, 9:06 PM · Starmade, Support
AndyP moved T2842: Cannot Fire Salvage Turrets from Backlog to Forwarded Request on the Support board.

Converting to Bug report

Feb 19 2018, 9:05 PM · Starmade, Support
Restricted Application added a project to T2893: [Test ser bug] Shipyard > load design > "Unable to unload design": Waiting on Author.
Feb 19 2018, 9:03 PM · Starmade, Support
AndyP added a comment to T2882: Saving to blueprint is incomplete.

Converting to Bug report

Feb 19 2018, 9:03 PM · Customer responded, Starmade, Issue Navigation, Support
Restricted Application added projects to T2882: Saving to blueprint is incomplete: Issue Navigation, Starmade.
Feb 19 2018, 9:02 PM · Customer responded, Starmade, Issue Navigation, Support
Restricted Application added projects to T2881: Power 2.0 large builds with advance building tools: Issue Navigation, Starmade.
Feb 19 2018, 9:02 PM · Starmade, Issue Navigation, Support
AndyP added a comment to T2881: Power 2.0 large builds with advance building tools.

Converting to Bug report

Feb 19 2018, 9:02 PM · Starmade, Issue Navigation, Support
AndyP moved T2881: Power 2.0 large builds with advance building tools from Backlog to Forwarded Request on the Support board.
Feb 19 2018, 9:01 PM · Starmade, Issue Navigation, Support
AndyP moved T2882: Saving to blueprint is incomplete from Backlog to Forwarded Request on the Support board.
Feb 19 2018, 9:01 PM · Customer responded, Starmade, Issue Navigation, Support
AndyP changed the status of T2893: [Test ser bug] Shipyard > load design > "Unable to unload design" from Open to Feedback.

converting to bug report

Feb 19 2018, 9:00 PM · Starmade, Support
Restricted Application added projects to T2893: [Test ser bug] Shipyard > load design > "Unable to unload design": Issue Navigation, Starmade.
Feb 19 2018, 8:59 PM · Starmade, Support
Fuddyduddy003 created T2893: [Test ser bug] Shipyard > load design > "Unable to unload design".
Feb 19 2018, 3:06 PM · Starmade, Support

Feb 15 2018

Silviyius updated the task description for T2881: Power 2.0 large builds with advance building tools.
Feb 15 2018, 8:00 PM · Starmade, Issue Navigation, Support

Feb 12 2018

decurr created T2882: Saving to blueprint is incomplete.
Feb 12 2018, 8:20 AM · Customer responded, Starmade, Issue Navigation, Support

Feb 11 2018

Silviyius updated the task description for T2881: Power 2.0 large builds with advance building tools.
Feb 11 2018, 9:29 PM · Starmade, Issue Navigation, Support
Silviyius created T2881: Power 2.0 large builds with advance building tools.
Feb 11 2018, 9:28 PM · Starmade, Issue Navigation, Support

Feb 3 2018

Neon42 created T2842: Cannot Fire Salvage Turrets.
Feb 3 2018, 5:30 PM · Starmade, Support

Jan 17 2018

Restricted Application changed the status of T2784: Controller settings save incorrectly from Feedback to Open.

windows 10, maybe it is limited to the wireless receiver? or maybe only the xbox controller?

Jan 17 2018, 7:50 PM · Customer responded, Starmade, Issue Navigation, Support

Jan 9 2018

SmilingDemon changed the status of T2784: Controller settings save incorrectly from Open to Feedback.
Jan 9 2018, 4:38 PM · Customer responded, Starmade, Issue Navigation, Support
Restricted Application changed the status of T2784: Controller settings save incorrectly from Feedback to Open.
Jan 9 2018, 4:37 PM · Customer responded, Starmade, Issue Navigation, Support
SmilingDemon changed the status of T2784: Controller settings save incorrectly from Open to Feedback.

1- Assigned buttons layout :

Jan 9 2018, 4:37 PM · Customer responded, Starmade, Issue Navigation, Support
SmilingDemon claimed T2784: Controller settings save incorrectly.
Jan 9 2018, 10:17 AM · Customer responded, Starmade, Issue Navigation, Support

Jan 8 2018

AndyP placed T2784: Controller settings save incorrectly up for grabs.

-Open for testing-

Jan 8 2018, 10:03 PM · Customer responded, Starmade, Issue Navigation, Support
AndyP moved T2784: Controller settings save incorrectly from Backlog to Forwarded Request on the Support board.
Jan 8 2018, 10:02 PM · Customer responded, Starmade, Issue Navigation, Support
Restricted Application added projects to T2784: Controller settings save incorrectly: Issue Navigation, Starmade.
Jan 8 2018, 10:02 PM · Customer responded, Starmade, Issue Navigation, Support
AndyP added a comment to T2784: Controller settings save incorrectly.

-Converting to bug report-

Jan 8 2018, 10:01 PM · Customer responded, Starmade, Issue Navigation, Support
AndyP claimed T2784: Controller settings save incorrectly.
Jan 8 2018, 10:01 PM · Customer responded, Starmade, Issue Navigation, Support

Dec 25 2017

TryHardReaper created T2784: Controller settings save incorrectly.
Dec 25 2017, 1:50 AM · Customer responded, Starmade, Issue Navigation, Support

Dec 9 2017

lancake changed Last tested (version) from 0.200.228 to 0.200.232 on T2613: Permanent Cloaking Chamber Setup Will Never Decloak.
Dec 9 2017, 8:22 PM · CBS: Systems, Starmade, Support
lancake closed T2613: Permanent Cloaking Chamber Setup Will Never Decloak as Closed.

-QA Testing-

Dec 9 2017, 8:22 PM · CBS: Systems, Starmade, Support
schema changed the status of T2613: Permanent Cloaking Chamber Setup Will Never Decloak from In Queue to Resolved by committing Restricted Diffusion Commit.
Dec 9 2017, 4:02 PM · CBS: Systems, Starmade, Support
lancake set Last tested (version) to 0.200.228 on T2613: Permanent Cloaking Chamber Setup Will Never Decloak.
Dec 9 2017, 12:10 AM · CBS: Systems, Starmade, Support
lancake changed the status of T2613: Permanent Cloaking Chamber Setup Will Never Decloak from Resolved to In Queue.

-QA Testing-

Dec 9 2017, 12:10 AM · CBS: Systems, Starmade, Support

Dec 8 2017

lancake renamed T2613: Permanent Cloaking Chamber Setup Will Never Decloak from [Dev Build] 0.200.117 - Permanent Cloaking Chamber Setup Will Never Decloak to Permanent Cloaking Chamber Setup Will Never Decloak.
Dec 8 2017, 11:43 PM · CBS: Systems, Starmade, Support
lancake added a parent task for T2613: Permanent Cloaking Chamber Setup Will Never Decloak: T2720: Master task power 2.0.
Dec 8 2017, 11:43 PM · CBS: Systems, Starmade, Support

Oct 31 2017

schema changed the status of T2613: Permanent Cloaking Chamber Setup Will Never Decloak from In Queue to Resolved by committing Restricted Diffusion Commit.
Oct 31 2017, 1:08 PM · CBS: Systems, Starmade, Support

Oct 15 2017

AndyP moved T2613: Permanent Cloaking Chamber Setup Will Never Decloak from Unclassed to Issue affecting current dev-build on the Starmade board.
Oct 15 2017, 7:36 AM · CBS: Systems, Starmade, Support
AndyP changed the status of T2613: Permanent Cloaking Chamber Setup Will Never Decloak from Open to In Queue.
Oct 15 2017, 7:35 AM · CBS: Systems, Starmade, Support
AndyP merged T2627: Cannot disable cloak/stealth/jammer from hotbar? into T2613: Permanent Cloaking Chamber Setup Will Never Decloak.
Oct 15 2017, 7:34 AM · CBS: Systems, Starmade, Support
AndyP added a comment to T2613: Permanent Cloaking Chamber Setup Will Never Decloak.

-Confirmed-

Oct 15 2017, 7:34 AM · CBS: Systems, Starmade, Support
Restricted Application added projects to T2613: Permanent Cloaking Chamber Setup Will Never Decloak: Issue Navigation, Starmade.
Oct 15 2017, 6:51 AM · CBS: Systems, Starmade, Support
AndyP claimed T2613: Permanent Cloaking Chamber Setup Will Never Decloak.
Oct 15 2017, 6:50 AM · CBS: Systems, Starmade, Support

Oct 14 2017

petlahk changed Affected Gamemode(s) from issuegamemode:spmp to issuegamemode:sponly on T2613: Permanent Cloaking Chamber Setup Will Never Decloak.
Oct 14 2017, 4:09 AM · CBS: Systems, Starmade, Support

Oct 12 2017

petlahk set First occurrence (version) to 0.200.117 on T2613: Permanent Cloaking Chamber Setup Will Never Decloak.
Oct 12 2017, 1:55 AM · CBS: Systems, Starmade, Support
petlahk created T2613: Permanent Cloaking Chamber Setup Will Never Decloak.
Oct 12 2017, 12:31 AM · CBS: Systems, Starmade, Support

Jul 25 2017

AndyP placed T2506: Selection mesh displays hidden areas when close to a block up for grabs.
Jul 25 2017, 11:18 PM · Starmade, Issue Navigation, Support
AndyP moved T2506: Selection mesh displays hidden areas when close to a block from Backlog to Forwarded Request on the Support board.
Jul 25 2017, 11:17 PM · Starmade, Issue Navigation, Support
Restricted Application added projects to T2506: Selection mesh displays hidden areas when close to a block: Issue Navigation, Starmade.
Jul 25 2017, 11:17 PM · Starmade, Issue Navigation, Support
AndyP added a comment to T2506: Selection mesh displays hidden areas when close to a block.

I consider this more a bug report than a support ticket, will convert it and send it in the regular bug-workflow.

Jul 25 2017, 11:16 PM · Starmade, Issue Navigation, Support
AndyP claimed T2506: Selection mesh displays hidden areas when close to a block.
Jul 25 2017, 11:16 PM · Starmade, Issue Navigation, Support

Jul 20 2017

AndyP edited projects for T2354: Turret will not attack enemy ships., added: Game Development (Alpha); removed Game Development.
Jul 20 2017, 11:22 PM · Game Development (Alpha), AI, Starmade, Support
AndyP moved T2354: Turret will not attack enemy ships. from Unclassed to Issue affecting current release on the Starmade board.
Jul 20 2017, 10:54 PM · Game Development (Alpha), AI, Starmade, Support
AndyP moved T2408: Shipyard only partially loading entities, then hanging from Unclassed to Archived on the Starmade board.
Jul 20 2017, 10:41 PM · CBS: Shipyards, Starmade, Support
therimmer96 updated the task description for T2506: Selection mesh displays hidden areas when close to a block.
Jul 20 2017, 2:44 PM · Starmade, Issue Navigation, Support
therimmer96 created T2506: Selection mesh displays hidden areas when close to a block.
Jul 20 2017, 2:43 PM · Starmade, Issue Navigation, Support

May 29 2017

5ilence added a comment to T2408: Shipyard only partially loading entities, then hanging.

This is only partially a duplicate of T2411, as we cant even load new ships. I propose we merge this one with T2411 rather than replace?

May 29 2017, 4:51 AM · CBS: Shipyards, Starmade, Support

May 26 2017

AndyP moved T2354: Turret will not attack enemy ships. from Backlog / Unclassed to Alpha on the AI board.
May 26 2017, 11:44 AM · Game Development (Alpha), AI, Starmade, Support
Restricted Application edited projects for T2354: Turret will not attack enemy ships., added: AI; removed CBS: Rails.
May 26 2017, 11:44 AM · Game Development (Alpha), AI, Starmade, Support
AndyP moved T2354: Turret will not attack enemy ships. from Active to Forwarded Request on the Support board.
May 26 2017, 11:43 AM · Game Development (Alpha), AI, Starmade, Support
Restricted Application edited projects for T2408: Shipyard only partially loading entities, then hanging, added: CBS: Shipyards; removed Issue Navigation.
May 26 2017, 11:40 AM · CBS: Shipyards, Starmade, Support
AndyP moved T2408: Shipyard only partially loading entities, then hanging from Backlog to Forwarded Request on the Support board.

This looks more like a bug-report than a support ticket.

May 26 2017, 11:27 AM · CBS: Shipyards, Starmade, Support
Restricted Application added projects to T2408: Shipyard only partially loading entities, then hanging: Issue Navigation, Starmade.
May 26 2017, 11:26 AM · CBS: Shipyards, Starmade, Support
AndyP edited Clientconfig (settings.cfg) on T2408: Shipyard only partially loading entities, then hanging.
May 26 2017, 11:25 AM · CBS: Shipyards, Starmade, Support
AndyP claimed T2408: Shipyard only partially loading entities, then hanging.
May 26 2017, 11:24 AM · CBS: Shipyards, Starmade, Support

May 24 2017

5ilence created T2408: Shipyard only partially loading entities, then hanging.
May 24 2017, 4:06 AM · CBS: Shipyards, Starmade, Support

May 5 2017

AndyP added a comment to T2354: Turret will not attack enemy ships..

That is exactly the problem with it.
Seems to only attack active AIs but also seems to ignore factioned ships without relation.

May 5 2017, 9:00 AM · Game Development (Alpha), AI, Starmade, Support
Endal added a comment to T2354: Turret will not attack enemy ships..

Have you turned on the target ship's AI? Turrets don't target inactive AI ships regardless of IFF.

May 5 2017, 7:46 AM · Game Development (Alpha), AI, Starmade, Support

May 3 2017

AndyP moved T2354: Turret will not attack enemy ships. from Backlog / Unclassed to Alpha on the CBS: Rails board.
May 3 2017, 10:04 PM · Game Development (Alpha), AI, Starmade, Support