SupportCommunication
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Members (3)

Watchers (1)

Description

Project to organise and track support tickets.

Recent Activity

Jan 22 2019

AndyP removed a project from T2333: NullPointerException being spammed in server console: RC-Report.
Jan 22 2019, 4:32 PM · Starmade, Support
AndyP moved T2953: Stabilizer Arrow's in "F6" screenshots from Backlog / Unclassed to Alpha on the GUI/HUD board.
Jan 22 2019, 9:26 AM · GUI/HUD, Game Development, Starmade, Support
Restricted Application added a project to T2953: Stabilizer Arrow's in "F6" screenshots: GUI/HUD.
Jan 22 2019, 9:24 AM · GUI/HUD, Game Development, Starmade, Support
Restricted Application removed a project from T2953: Stabilizer Arrow's in "F6" screenshots: GUI/HUD.
Jan 22 2019, 9:23 AM · GUI/HUD, Game Development, Starmade, Support
AndyP moved T2953: Stabilizer Arrow's in "F6" screenshots from Unclassed to Issue affecting current release on the Starmade board.
Jan 22 2019, 9:22 AM · GUI/HUD, Game Development, Starmade, Support
AndyP changed the status of T2953: Stabilizer Arrow's in "F6" screenshots from "Open" to "In Queue".

Indeed, this stabilizer arrow is sitting around in build mode and on screenshots on any entity type.

Jan 22 2019, 9:22 AM · GUI/HUD, Game Development, Starmade, Support
Restricted Application added projects to T2953: Stabilizer Arrow's in "F6" screenshots: Issue Navigation, Starmade.
Jan 22 2019, 9:21 AM · GUI/HUD, Game Development, Starmade, Support
AndyP changed the status of T2893: [Test ser bug] Shipyard > load design > "Unable to unload design" from "Open" to "Feedback".
Jan 22 2019, 9:04 AM · Waiting on Author, Starmade, Issue Navigation, Support
Restricted Application changed the status of T2893: [Test ser bug] Shipyard > load design > "Unable to unload design" from "Feedback" to "Open".
Jan 22 2019, 9:04 AM · Waiting on Author, Starmade, Issue Navigation, Support
AndyP changed the status of T2893: [Test ser bug] Shipyard > load design > "Unable to unload design" from "Open" to "Feedback".

Problem was fixed a few builds ago, I assume this can be closed then?

Jan 22 2019, 9:04 AM · Waiting on Author, Starmade, Issue Navigation, Support

Apr 18 2018

Fays created T2953: Stabilizer Arrow's in "F6" screenshots.
Apr 18 2018, 5:50 PM · GUI/HUD, Game Development, Starmade, Support

Feb 23 2018

decurr added a comment to T2882: Saving to blueprint is incomplete.

Tried to go back in and try again with an export, but it seems the universe has now become corrupted and is unable to load. That could be why it wasn't working. Started a new universe and built the same thing again, this time it does export and admin loads fully complete. Sorry for the false bug report. I've never had a universe fail before.

Feb 23 2018, 1:58 AM · Customer responded, Starmade, Issue Navigation, Support

Feb 21 2018

Restricted Application changed the status of T2882: Saving to blueprint is incomplete from "Feedback" to "Open".

I believe it's the same issue Crusade is having here
https://i.imgur.com/KrUMmNh.jpg
https://i.imgur.com/37YRRyX.png

Feb 21 2018, 8:36 AM · Customer responded, Starmade, Issue Navigation, Support
Fuddyduddy003 added a comment to T2893: [Test ser bug] Shipyard > load design > "Unable to unload design".

I am not sure what means about shipyard broken. My ship is in 100% loaded situation, but I just can't build it or unload it then start a new one.

Feb 21 2018, 12:57 AM · Waiting on Author, Starmade, Issue Navigation, Support

Feb 20 2018

SmilingDemon changed the status of T2842: Cannot Fire Salvage Turrets from "Open" to "Feedback".
Feb 20 2018, 7:35 PM · Waiting on Author, Starmade, Issue Navigation, Support
SmilingDemon moved T2842: Cannot Fire Salvage Turrets from New / Unconfirmed to Feedback on the Issue Navigation board.
Feb 20 2018, 7:35 PM · Waiting on Author, Starmade, Issue Navigation, Support
SmilingDemon added a comment to T2842: Cannot Fire Salvage Turrets.

is there a storage attached to the salvager ?
and you wouldnt be able to transfer the salvaged blocks through the turret docks anyways
(or has that being changed ?)

Feb 20 2018, 7:35 PM · Waiting on Author, Starmade, Issue Navigation, Support
SmilingDemon claimed T2842: Cannot Fire Salvage Turrets.
Feb 20 2018, 7:33 PM · Waiting on Author, Starmade, Issue Navigation, Support
SmilingDemon added a comment to T2893: [Test ser bug] Shipyard > load design > "Unable to unload design".

Ship yards are broken

Feb 20 2018, 7:29 PM · Waiting on Author, Starmade, Issue Navigation, Support
SmilingDemon changed the status of T2882: Saving to blueprint is incomplete from "Open" to "Feedback".
Feb 20 2018, 9:08 AM · Customer responded, Starmade, Issue Navigation, Support
SmilingDemon moved T2882: Saving to blueprint is incomplete from New / Unconfirmed to Feedback on the Issue Navigation board.
Feb 20 2018, 9:07 AM · Customer responded, Starmade, Issue Navigation, Support
SmilingDemon claimed T2882: Saving to blueprint is incomplete.

-Feedback-
add the blueprint in question and a screenshot on how it should look like for comparison

Feb 20 2018, 9:07 AM · Customer responded, Starmade, Issue Navigation, Support
33Cav added a comment to T2882: Saving to blueprint is incomplete.

[ver 0.200.334] I am unable to reproduce in Singleplayer or Multiplayer. Saving with Save Blueprint and spawning using Admin Load both work fine for me. Even saving to local from multiplayer and uploading the blueprint from local work with no issues.

Feb 20 2018, 7:16 AM · Customer responded, Starmade, Issue Navigation, Support
Restricted Application changed the status of T2893: [Test ser bug] Shipyard > load design > "Unable to unload design" from "Feedback" to "Open".

Yes, this happens in test server. My station is near at -2,23,22. Next to UA2's home base.

Feb 20 2018, 1:02 AM · Waiting on Author, Starmade, Issue Navigation, Support

Feb 19 2018

Restricted Application added projects to T2842: Cannot Fire Salvage Turrets: Issue Navigation, Starmade.
Feb 19 2018, 9:06 PM · Waiting on Author, Starmade, Issue Navigation, Support
AndyP moved T2842: Cannot Fire Salvage Turrets from Backlog to Forwarded Request on the Support board.

Converting to Bug report

Feb 19 2018, 9:05 PM · Waiting on Author, Starmade, Issue Navigation, Support
Restricted Application added a project to T2893: [Test ser bug] Shipyard > load design > "Unable to unload design": Waiting on Author.
Feb 19 2018, 9:03 PM · Waiting on Author, Starmade, Issue Navigation, Support
AndyP added a comment to T2882: Saving to blueprint is incomplete.

Converting to Bug report

Feb 19 2018, 9:03 PM · Customer responded, Starmade, Issue Navigation, Support
Restricted Application added projects to T2882: Saving to blueprint is incomplete: Issue Navigation, Starmade.
Feb 19 2018, 9:02 PM · Customer responded, Starmade, Issue Navigation, Support
Restricted Application added projects to T2881: Power 2.0 large builds with advance building tools: Issue Navigation, Starmade.
Feb 19 2018, 9:02 PM · Starmade, Issue Navigation, Support
AndyP added a comment to T2881: Power 2.0 large builds with advance building tools.

Converting to Bug report

Feb 19 2018, 9:02 PM · Starmade, Issue Navigation, Support
AndyP moved T2881: Power 2.0 large builds with advance building tools from Backlog to Forwarded Request on the Support board.
Feb 19 2018, 9:01 PM · Starmade, Issue Navigation, Support
AndyP moved T2882: Saving to blueprint is incomplete from Backlog to Forwarded Request on the Support board.
Feb 19 2018, 9:01 PM · Customer responded, Starmade, Issue Navigation, Support
AndyP changed the status of T2893: [Test ser bug] Shipyard > load design > "Unable to unload design" from "Open" to "Feedback".

converting to bug report

Feb 19 2018, 9:00 PM · Waiting on Author, Starmade, Issue Navigation, Support
Restricted Application added projects to T2893: [Test ser bug] Shipyard > load design > "Unable to unload design": Issue Navigation, Starmade.
Feb 19 2018, 8:59 PM · Waiting on Author, Starmade, Issue Navigation, Support
Fuddyduddy003 created T2893: [Test ser bug] Shipyard > load design > "Unable to unload design".
Feb 19 2018, 3:06 PM · Waiting on Author, Starmade, Issue Navigation, Support

Feb 15 2018

Silviyius edited the description of T2881: Power 2.0 large builds with advance building tools.
Feb 15 2018, 8:00 PM · Starmade, Issue Navigation, Support

Feb 12 2018

decurr created T2882: Saving to blueprint is incomplete.
Feb 12 2018, 8:20 AM · Customer responded, Starmade, Issue Navigation, Support

Feb 11 2018

Silviyius edited the description of T2881: Power 2.0 large builds with advance building tools.
Feb 11 2018, 9:29 PM · Starmade, Issue Navigation, Support
Silviyius created T2881: Power 2.0 large builds with advance building tools.
Feb 11 2018, 9:28 PM · Starmade, Issue Navigation, Support

Feb 3 2018

Neon42 created T2842: Cannot Fire Salvage Turrets.
Feb 3 2018, 5:30 PM · Waiting on Author, Starmade, Issue Navigation, Support

Jan 17 2018

Restricted Application changed the status of T2784: Controller settings save incorrectly from "Feedback" to "Open".

windows 10, maybe it is limited to the wireless receiver? or maybe only the xbox controller?

Jan 17 2018, 7:50 PM · Customer responded, Starmade, Issue Navigation, Support

Jan 9 2018

SmilingDemon changed the status of T2784: Controller settings save incorrectly from "Open" to "Feedback".
Jan 9 2018, 4:38 PM · Customer responded, Starmade, Issue Navigation, Support
Restricted Application changed the status of T2784: Controller settings save incorrectly from "Feedback" to "Open".
Jan 9 2018, 4:37 PM · Customer responded, Starmade, Issue Navigation, Support
SmilingDemon changed the status of T2784: Controller settings save incorrectly from "Open" to "Feedback".

1- Assigned buttons layout :

Jan 9 2018, 4:37 PM · Customer responded, Starmade, Issue Navigation, Support
SmilingDemon claimed T2784: Controller settings save incorrectly.
Jan 9 2018, 10:17 AM · Customer responded, Starmade, Issue Navigation, Support

Jan 8 2018

AndyP placed T2784: Controller settings save incorrectly up for grabs.

-Open for testing-

Jan 8 2018, 10:03 PM · Customer responded, Starmade, Issue Navigation, Support
AndyP moved T2784: Controller settings save incorrectly from Backlog to Forwarded Request on the Support board.
Jan 8 2018, 10:02 PM · Customer responded, Starmade, Issue Navigation, Support
Restricted Application added projects to T2784: Controller settings save incorrectly: Issue Navigation, Starmade.
Jan 8 2018, 10:02 PM · Customer responded, Starmade, Issue Navigation, Support
AndyP added a comment to T2784: Controller settings save incorrectly.

-Converting to bug report-

Jan 8 2018, 10:01 PM · Customer responded, Starmade, Issue Navigation, Support