It contains a small typo, but the information given is also incorrect.
It mentioned that the problem is 99% on intel cards but this is simply not true, it's almost always because they are using 32 bit java on a 64 bit OS.
It is also highly unprofessional. Either change that to reflect all graphics vendors, or remove it.
Also, include the mention of 64bit Java incase 32bit was detected.
It should show a warning if using 32bit java,
100% crashes on 64bit are usually 'covered' by this support reply:
If you have another graphics-card in your computer, tell your computer to execute java via GPU only. (In the case of NVidia cards you can do this in the "NVidia Control center")
Adding "javaw.exe" to program list in control center and setting it to 'GPU only' usually fixes this.
You may also visit the site of the manufacturer of your graphics-card and get the latest beta drivers for your card.
Also please install the 64bit Java Development Kit (JDK)
some intel drivers seem to link against extended java functions the default Java Runtime Environment (JRE) does not support.
http://www.oracle.com/technetwork/java/javase/downloads/jdk8-downloads-2133151.html
Check this page for downloads for your system. (Select 64 bit Offline for windows)
The driver issue and JDK requirement is in most cases for custom-manufactured notebooks that have slightly altered hardware and thus have custom drivers, and cant use the real manufacturers drivers.
It would help to know how the game notices the last launch ended in a JVM-crash, so it is possible to fake a crash of the previous run.
This usually pops up on a video-crash on startup while the shaders load or the display is initialized,
cant really nail it down to a specific occurence,
but an exception related to "video/display" in the range of 70-100% usually pops this message up.
That does not answer the question.
The question is regarding how to force such a crash, when it normally never occurs, or how to 'fool' the game into thinking it crashed last time.
I have no idea, lol
Possibly enable some mode that does not allow the game to start properly.
I'll try to trigger it, by unlocking Java from GPU on my system, my intel card should crash when I set the video settings high enough.
Change confirmed.
No change within message between last test and this test confirmed. (tested on linux. in some of my own java applications I have confirmed that the standard way of opening the default browser java.awt.Desktop.browse(java.net.URI) works].
The change must've not been added to the latest build correctly, because the buttons have definitely been added :)
If the change isn't included in the next build, something still needs to be fixed, even if it is not the game but the build-tool's config.
Change confirmed.
Clicking the button does indeed open the browser on http://www.oracle.com/technetwork/java/javase/downloads/index.html
However, on that page the user can download:
To fix the problem at hand only the 1st option will work.
As such, to prevent user-confusion, I recommend opening the default browser on http://www.oracle.com/technetwork/java/javase/downloads/jdk8-downloads-2133151.html
If this is not possible for any reason, please state so.
It is possible, however with such as specific url, this will constantly need updated as the jdk version increases. I think it's better for them to make one extra click than have them possibly linked to an old version of the jdk.
Okay, so I've added a tiny.cc link, which allows us to edit the underlying link if the specific link (mentioned above) ends up going 404. This will point them to the download page directly without risking the 404 error in the future.