= Confirm an Issue
Ready for ingame testing?
Get a predictable game-state and start picking up an issue from "Open / Validated".
== Claim it
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Open one or two issues in a second tab (usually ctrl + click).
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Select "Reassign / Claim" on the new input screen (red arrow).
Add yourself in the "Assigned to" (green arrow) field.
A comment is optional, as this only notes your intention to pick this up, and shows others they can pick up the next one.
== Test it
Get in the latest dev-build and start with the supplied steps to reproduce the issue.
= Result: Confirmed
Issue happens as described
== Update workflow
Drag it from "Open" to "Confirmed / Validated"
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== Add the result
When you were testing a single issue or needed to adjust something to make it happen, its easiest to add your outcome directly
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Now update/add the testing results
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Make sure you have the correct build in the field.
Type only the version number in the last tested version field, nothing else.
Also add you and the people that tested together with you in the "assigned tester" field.
== Send your confirmed issues to development
Edit the task again after moving it to the confirmed column.
Scroll to the end and alter the status to "in queue (game)" for game related issues
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Herald will see the task, pick it up, and adjust workflows accordingly. You do not have to care about other settings in the issue.
= Result: Failed to reproduce
Issue failed to reproduce
Think about possible factors the user may have had different from your environment.
Take the following factors into account:
- Operating System (File-Access, 'Does not load')
- Java Version (Weird error-messages you didn't ever see before)
- Hardware (Video glitches of all kind, variable performance for no reason)
- Messed up client (Mods, manually deleted files, corrupted universe)
Do not close or reject the issue directly,
as this may get the user upset, and he/she may not even know its maybe a fault on his side.
This will lead to them blaming 'us' or 'the game' for his own fault.
Much better way is to ask the user for feedback about this
Read [[ http://phab.starma.de/w/tester/issue_navigation/feedback/ | here ]] how to do this.