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Starmade | Constant Crash because of EXCEPTION_ACCESS_VIOLATION
Closed, RejectedPublic

Description

Approximately 75% of the time whenever I go and start Starmade from the launcher, It either immediately crashes, crashes just before I spawn in the world/server, or it randomly crashes while I'm in the middle of gameplay, most commonly right after I use my jump drive/Warp gate and it goes to load in the new sector.

Details

Task Type
Bug
Testing Results
Affected Gamemode(s)
Single and Multi
Reproducible
Yes
Last tested (version)
v0.19519
Category
Engine
Hardware/Software/System
OS-Specific
No
Hardware-Specific
No
Video Card Vendor
NVIDIA
Video Card Model
Geforce GTX 750 Ti
User/Reporter/Contact
Username on Registry
Sunkin351
Detected video (Graphicsinfo.txt)

Running on thread: ClientThread
Adapter: nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx
Driver Version: 10.18.13.5906
Vendor: NVIDIA Corporation
OpenGL Version: 4.5.0 NVIDIA 359.06
Renderer: GeForce GTX 750 Ti/PCIe/SSE2
GLSL Ver: 4.50 NVIDIA

SMC-Report

Starmade System Checker Report
Sat 12/05/2015
12:56:28.27

RESULTS:
Windows version: Windows ....UNKNOWN (Windows 10)
Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4 CPUs), ~3.4GHz
Memory: 8192MB RAM
Graphics Card name: NVIDIA GeForce GTX 750 Ti ....PASS
Java version: 64-bit Java 8 ....PASS

Clientconfig (settings.cfg)
C_USE_NEW_PLAYER_MODEL_ = true
CONTROL_HELP = false
C_MOUSE_BUTTOM_SWITCH = false
G_RESOLUTION = 1920 x 1080
G_FULLSCREEN = true
G_VSYNCH = false
G_FOV = 85.0
G_MAX_SEGEMENTSDRAWN = 2000
G_DRAW_SURROUNDING_GALAXIES_IN_MAP = true
HIT_INDICATION_NUMBERS_LIFETIME = 0.4
D_LIFETIME_NORM = 30
G_WINDOWED_BORDERLESS = false
S_SOUND_SYSTEM_ENABLED = true
S_SOUND_ENABLED = true
S_SOUND_VOLUME_GLOBAL = 2
N_TRANSMIT_RAW_DEBUG_POSITIONS = false
C_SELECTED_JOYSTICK = 0
ICON_BAKERY_BLOCKSTYLE_ROTATE_DEG = -90.0
MOUSE_WHEEL_SENSIBILITY = 7.0E-4
BUILD_MODE_SHIFT_SPEED = 25.0
ORBITAL_CAM_SPEED = 0.5
G_DAMAGE_DISPLAY = 600
G_STAR_COUNT = 4096
G_VBO_BULKMODE_SIZE = 4
G_DRAW_FOG = false
G_DRAW_BEAMS = true
G_DRAW_EXHAUST_PLUMS = true
D_INFO_CONTROLMANAGER = false
D_INFO_SHADER = true
T_ENABLE_TEXTURE_BAKER = false
D_INFO_DRAW_TIMES = false
D_INFO_DRAW_SPACE_PARTICLE = false
G_SPACE_PARTICLE = true
G_DRAW_MOUSE_COLLISION = false
G_ATMOSPHERE_SHADER = normal
G_SHADOW_QUALITY = BEST
G_DRAW_SHIELDS = true
G_DRAW_WATER = true
G_DRAW_BACKGOUND = true
G_WATER_USER_MIPMAPS = false
E_NAVIGATION_FILTER = 877
G_DRAW_ENTITIES = true
G_FRUSTUM_CULLTING = true
G_DRAW_EFFECTS = true
G_SHADER_RELOAD = false
G_FRAMRATE_FIXED = -1
G_SHADERS_ACTIVE = true
G_DEBUG_DRAW_GRID = false
G_DEBUG_DRAW_LINES = true
F_FRAME_BUFFER_USE = false
T_TERRAIN_DRAW = true
T_TERRAIN_WIREFRAME_DRAW = false
G_CULLING_ACTIVE = true
G_TEXTURE_ARRAYS = false
G_AUTO_NORMALIZATION = true
G_DRAW_BY_SIDES = true
G_WIREFRAMED = false
G_NORMAL_MAPPING = true
G_TEXTURE_COMPRESSION_BLOCKS = false
G_TEXTURE_ARRAY_COMPRESSION = true
G_TEXTURE_ARRAY_MIPMAP = true
G_TEXTURE_MIPMAP = true
G_SHADOWS = true
G_SHADOWS_VSM = false
S_PAUSED = false
S_SETTINGS_SHOW = false
MINIMAP_MODE = LARGE
SECTOR_INDICATION_MODE = INDICATION_ONLY
S_KEY_ALLOW_DUPLICATES = true
G_PROD_BG = true
G_PROD_BG_QUALITY = 4096
G_TEXTURE_PACK = Default
GIF_WIDTH = 640
GIF_HEIGHT = 640
GIF_FPS = 15
GIF_GUI = false
G_DEBRIS_THRESHOLD_MS = 4
G_TEXTURE_PACK_RESOLUTION = 128
S_INITIAL_SETTING = Multi Player
S_GAME_MODE = Sandbox
G_BONE_ANIMATION = true
P_NT_DEBUG_ACTIVE = false
P_PHYSICS_DEBUG_ACTIVE_OCCLUSION = false
P_PHYSICS_DEBUG_ACTIVE = false
P_PHYSICS_DEBUG_MODE = 0
G_DEUBG_LINE_DRAWING_ACTIVATED = false
G_WINDOW_START_POSITION = center
G_DRAW_GUI_ACTIVE = true
G_DRAW_NO_OVERLAYS = false
G_PARTICLE_SORTING = true
P_PHYSICS_ACTIVATED = true
G_SMOKE_QUALITY = false
G_DRAW_STARS = true
G_DRAW_PASTE_PREVIEW = true
G_USE_SPRITE_VBO = true
S_TUTORIAL = false
G_AUTOSELECT_CONTROLLERS = true
S_INFO_DRAW = SOME_INFO
G_VBO_FLAG = STATIC
N_LAG_COMPENSATION = true
N_IGNORE_SAVED_UPLINK_CREDENTIALS_IN_SINGLEPLAYER = true
N_SERVER_TIME_UPDATE_FREQUENCE = 2000
M_TEXTURE_PACK_CONFIG_TOOL = ./data/textures/block/Default/64/
G_MULTI_SAMPLE = 1
G_MIPMAP_LEVEL_MAX = 3
M_MOUSE_SENSITIVITY = 2.0
G_HIT_INDICATION_SIZE = 1.5
F_BLOOM = true
F_BLOOM_INTENSITY = 0.4
S_MOUSE_LOCK = true
G_DRAW_ADV_BUILDMODE_BLOCK_PREVIEW = true
G_DRAW_ALL_CONNECTIONS = false
G_SHOW_PURE_NUMBERS_FOR_SHIELD_AND_POWER = false
S_FLIP_HOTBAR_MOUSEWHEEL_WITHOUT_CTRL = true
S_ZOOM_MOUSEWHEEL = ZOOM
S_MOUSE_SHIP_INVERT = false
S_MOUSE_ALL_INVERT = false
S_USE_REGION_SIGNATURE_TEST = false
G_PREVIEW_TO_BUILD_BLOCK_TEST = true
S_EXIT_ON_ESC = false
G_USE_HIGH_QUALITY_ACKGROUND = true
G_DRAW_POPUPS = true
G_USE_VBO_MAP = true
G_DRAW_JUMP_OVERLAY = true
G_MAG_FILTER_LINEAR_BLOCKS = false
G_MAG_FILTER_LINEAR_GUI = false
G_MAX_BEAMS = 1024
SEGMENT_REQUEST_BATCH = 32
CLIENT_BUFFER_SIZE = 65536
ICON_BAKERY_SINGLE_RESOLUTION = 150
G_RAYTRACE_COUNT = 64
ICON_BAKERY_SINGLE_ICONS = false
G_MUST_CONFIRM_DETACHEMENT_AT_SPEED = 50.0
G_USE_SHADER4 = true
O_OCULUS_RENDERING = false
G_USE_VERTEX_LIGHTING_ONLY = false
CLIENT_TRAFFIC_CLASS = true
G_DRAW_SELECTED_BLOCK_WOBBLE = true
G_USE_TWO_COMPENENT_SHADER = false
A_FORCE_AUTHENTICATION_METHOD = -1
MIN_FFA = 2
B_UNDO_REDO_MAX = 30
N_ARTIFICIAL_DELAY = 0
SEGMENT_PIECE_QUEUE_SINGLEPLAYER = 32767
G_MAX_MISSILE_TRAILS = 128
G_USE_OCCLUSION_CULLING = false
C_AUTOASSIGN_WEAPON_SLOTS = true
G_DRAW_NT_STATS_OVERLAY = true
CLIENT_CUSTOM_TEXTURE_PATH = ./customBlockTextures
SECRET = none
USE_OPEN_AL_SOUND = true
LIMIT_FPS_UNFOCUS = true
GUI_USE_DISPLAY_LISTS = false
USE_GL_MULTI_DRAWARRAYS = true
USE_GL_MULTI_DRAWARRAYS_INITIAL_SET = true
CHAT_CLOSE_ON_ENTER = true
A_FORCE_LOCAL_SAVE_ENABLED_IN_SINGLE_PLAYER = false
G_SHIP_INFO_ZOOM = 0
G_SINGLEPLAYER_CREATIVE_MODE = true
G_DRAW_LAG_OBJECTS_IN_HUD = true
G_SHOW_SYMMETRY_PLANES = true
LANGUAGE_PACK = english
Java Version (64bit)

Java version "1.8.0_66"
Java(TM) SE Runtime Environment (build 1.8.0_66-b18)
Java HotSpot(TM) 64-Bit Server VM (build 25.66-b18, mixed mode)

Event Timeline

17joshuanewcomb changed Category from none/unspecified to Engine.
17joshuanewcomb changed Affected Gamemode(s) from none/unspecified to Single and Multi.
17joshuanewcomb changed Reproducible from uncertain to Yes.
17joshuanewcomb set Last tested (version) to v0.19519.
17joshuanewcomb changed Hardware-Specific from No to Video (GPU).
17joshuanewcomb changed Video Card Vendor from uncertain to NVIDIA.
17joshuanewcomb set Video Card Model to Geforce GTX 750 Ti.
17joshuanewcomb edited Detected video (Graphicsinfo.txt). (Show Details)
17joshuanewcomb edited SMC-Report. (Show Details)
17joshuanewcomb edited Serverconfig (server.cfg). (Show Details)
17joshuanewcomb edited Clientconfig (settings.cfg). (Show Details)
17joshuanewcomb edited Java Version (64bit). (Show Details)
17joshuanewcomb set Username on Registry to Sunkin351.
17joshuanewcomb added a subscriber: 17joshuanewcomb.
17joshuanewcomb created this task.
Restricted Application added a project: Issue Navigation. · View Herald TranscriptDec 5 2015, 9:08 PM
SmilingDemon set Task Type to Bug.Dec 6 2015, 8:23 AM
SmilingDemon set OS-Specific to No.
SmilingDemon edited Clientconfig (settings.cfg). (Show Details)
SmilingDemon claimed this task.
AndyP claimed this task.

This would have worked better in support, sorry for the late reply,
did you try a reference installation of starmade?

As described here:
http://help.star-made.org/support/solutions/articles/5000515046

If yes, may you send us the logs from a crashed start?
We can look into them for details then.

  • Andy

I hope you can wait a little while, I'm trying to sort out some bad hardware difficulties, and JVM crashing may just be a symptom...

But, im going to include the files anyway... XD The latest of them.

AndyP added a comment.Jan 4 2016, 4:12 PM

Hm, those are not game-logs those are jvm crash reports, they do not show the surrounding situation or game part where the crash occurs.

17joshuanewcomb added a comment.EditedJan 4 2016, 6:41 PM

They are the only reports i'm getting if the game crash logs are not in their own little subfolder, which I have not checked for. Would also explain why I'm the only one getting this crash. Could you tell me what's going wrong with JVM? It could help me solve what's been going wrong with my computer.

17joshuanewcomb added a comment.EditedJan 4 2016, 10:25 PM

I am big noob indeed, this is the entirety of my logs folder, it contains everything I have encountered past and present probably...

EDIT: P.S. I guarantee that most of those crashes happened before or during the game asset loading sequence. Please do whatever you can to fix this.

Yeah, they happen while loading, however at so many different places, that I cant really see a relation to the game, or at least get an idea what to try.

The java is also not really outdated or would explain the behaviour.
I assume there is a problem with the video driver or something else seems to lock up.

I just fixed my hardware crashes, and I still get the JVM crash...

The JVM ones, seem driver related too, can you provide a recent one? (to make sure its not a different one with same text)

Here is a later game crash...

Here is a later JVM crash... (I think)

does it generate a log.txt.0 for the startup attempt?
If yes, we need one of them.

My Bad... sry:

Huh... Curious error now that I know what file to look at...

AndyP added a comment.Jan 18 2016, 4:25 PM

Hm, I cannot see any error in the log.

It just stops somewhere.

[2016-01-16 14:25:51] ########################################################
[2016-01-16 14:25:51] [INITIALIZE] REMOTE COMMANDS REGISTERED
[2016-01-16 14:25:51] [INITIALIZE] SECURITY MANAGER SET
[2016-01-16 14:25:51] [INITIALIZE] COMMAND ID's ASSIGNED
[2016-01-16 14:25:51] [INITIALIZE] BLOCK CONFIGURATION READ
[2016-01-16 14:25:51] [MAIN] INITIALIZATION COMPLETED
[2016-01-16 14:25:51] [MAIN] CHECKING IF MIGRATION NECESSARY
[2016-01-16 14:25:51] [BLUEPRINT][MIGRATION] NO CONVERSION NEEDED: no old bb file exists: D:\Starmade\StarMadeDEV\.\blueprints\catalog.txt
[2016-01-16 14:25:51] [SERVER] ###### READING ALL BLUEPRINTS!

So next step in line of a working log, would be reading the blockconfig.
Did you try the launcher option to repair the installation?

Mind you, this has been happening for several versions... This was happening before and after a complete reinstall of starmade to fix a different problem... (I think)

AndyP added a comment.Jan 18 2016, 8:32 PM

Could you try to create a clean new installation according to the guide located here:
http://help.star-made.org/support/solutions/articles/5000515046

Attach contents of log folder when done.

17joshuanewcomb added a comment.EditedJan 18 2016, 11:00 PM

That's what I did actually... Just completely deleted the starmade directory and download from scratch. Also, just for banter since I wouldn't lose anything, I just redownloaded starmade and the first thing I encounter is a JVM crash, which happened even before I got to the options main menu... Which means no game log file from that... And makes no sense either seeing as I am usually able to get to the menu with no trouble...

EDIT: small spelling correction.

did you already tried to rollback to an older jave version ?

http://www.oracle.com/technetwork/java/javase/downloads/java-archive-javase8-2177648.html maybe that helps ?

I have not played minecraft in a long while, and because it runs on Java, I think it would be the perfect test to see if it is a problem with my Java install... I will run the test this afternoon...

Something tells me Minecraft wont encounter this crash, because each and every single time, its an EXCEPTION_ACCESS_VIOLATION from Java, and I personally have never seen this from minecraft... Ya, I am having no trouble opening up minecraft...

17joshuanewcomb renamed this task from Constant Crash because of Graphics engine glitch to Constant Crash because of EXCEPTION_ACCESS_VIOLATION.Jan 20 2016, 8:06 PM
17joshuanewcomb changed Hardware-Specific from Video (GPU) to No.
AndyP added a comment.Jan 21 2016, 3:38 PM

Please attach the logs from the new position then, we will look into them.

To my knowledge, the JVM crash reports I posted earlier are still valid, nothing has changed... I look into the game log and it is still the same as before... Just stops somewhere with no logged error, and the place it stops at is random. The fact that JVM is blaming native code as the problem tells me this may not be something you can fix, (I could be wrong, but this is on the win10 OS) so maybe I should just delete this ticket, seeing as I can start up the game after a try or three.

Also, thanks for your time and effort in trying to fix this. I appreciate it. I have never seen any other game dev team do something as good as this.

Ok, I have found an unsafe solution to the problem, it is Win10 causing the problem, the solution is to run Javaw.exe with admin privilages, which is very unsafe as far as I know...

17joshuanewcomb changed the task status from Open to Resolved.Jan 22 2016, 2:13 AM
17joshuanewcomb changed the task status from Resolved to Open.Jan 22 2016, 10:59 PM

Nope, just like every time I tried to fix motherboard configuration, Solution does not work...

17joshuanewcomb changed the task status from Open to Resolved.Jan 23 2016, 4:51 AM

Reinstall of Java after Memory(RAM) Bios settings adjusted to solve the common Overclock crash fixed it.

AndyP closed this task as Rejected.Jan 23 2016, 8:45 AM

Ah good, lol =)
Setting this issue to "rejected" as it was no bug report and should not count to "fixed bugs" that way.

Well running java as admin is by default not unsafe, only if there are vulnerable spots in it.
However, in some cases and depending on installation path, java required admin for one start to deploy some files in the directory.

  • Andy
AndyP shifted this object from the S1 Public space to the S3 Starmade space.Mar 17 2016, 11:16 PM
AndyP changed the visibility from "Custom Policy" to "Public (No Login Required)".
AndyP changed the edit policy from "Task Author" to "Starmade (Project)".
Restricted Application edited projects, added Starmade; removed Issue Navigation. · View Herald TranscriptMar 17 2016, 11:16 PM
AndyP moved this task from Unclassed to Archived on the Starmade board.Mar 20 2016, 9:15 AM
Restricted Application added a project: Engine. · View Herald TranscriptMar 10 2017, 6:20 PM